FAQ

Frequently Asked Questions

Where do you ship, and how long does it take?
We ship across the United States and Canada. After a handling time of 3–5 business days, US orders typically arrive within 8–15 business days and Canada within 10–17 business days (handling + transit). Most items ship from US and EU-based suppliers; a small number ship from overseas and can take 2–4 weeks, and the estimate shown on each product page applies.

How much is shipping?
Enjoy free shipping on US orders over $75 USD and Canada orders over $105 CAD. Orders below those amounts ship for a flat $7.95.

What payment methods do you accept?
Checkout is fast and secure. We accept all major credit and debit cards through an encrypted, industry-leading payment processor.

Are your products safe for my pet?
Absolutely. We only stock items made from non-toxic, pet-safe materials, and every product is selected for durability, comfort, and quality.

How do I track my order?
As soon as your order ships, we'll email you a tracking number so you can follow your package every step of the way.

Can I change or cancel my order?
If you need to update an order, email us at Info@velapet.shop within 12 hours of ordering and we'll do our best to help before it ships.

What if something isn't right?
Your satisfaction matters to us. If your item arrives damaged or isn't what you expected, contact us at Info@velapet.shop and we'll make it right — please see our Refund Policy for full details.